Customer service

To add your discount code, go to the checkout. Here you will find a heading called "Your cart". Under the information about the carpet and the price, there is a field that says "Add discount code". Click on the field to open it. Enter your code in the field and click on "Apply". Once you have added the discount code, you will see that the discount has been deducted from the total amount.

When it comes to comfort in your bathroom, a high-quality bathmat is an essential item. We offer a selection of bathmats designed to add a touch of style to your space.

Check out our collection!

For hygiene reasons, bathmats are non-returnable if the packaging has been opened. We take customer safety and cleanliness seriously, and once opened, a bathmat cannot be resold. We ask you to carefully review product details, dimensions and images before purchase to ensure it meets your needs.

If you have any questions before buying, our customer service team is happy to help.

Yes, we are more than happy to manually apply the discount code to your order. If you have a valid discount code, please send it to our Customer Service along with your order number. Our team will ensure that the discount is applied correctly to your order.

When shopping with Rugvista, customers do not have to worry about paying customs and duty fees. We take care of these fees to ensure a smooth and hassle-free shopping experience for all our customers. 

By handling these fees, Rugvista ensures that customers can enjoy their new rug without any unexpected charges or delays. This commitment to covering customs and duty fees highlights Rugvista's dedication to providing a seamless and convenient shopping experience for customers around the world.

When ordering from Rugvista to a European country, customers have the option to choose from various destinations within the continent. These destinations include countries such as Germany, France, Spain, Italy, and many more. Each country has its own local Rugvista website where orders can be placed for a more streamlined and efficient delivery process.

Customers looking to place an order to a European country not listed on the main Rugvista website can visit the specific local Rugvista website for that country. By doing so, customers ensure that their order is processed and delivered smoothly, taking into account local regulations, customs procedures, and shipping logistics specific to that country.

We are pleased to offer you a variety of shipping options, including at least one that is completely free of charge. To make the process smoother for you, we have made sure that you will have access to accurate pricing and a wide range of freight choices at the checkout.

No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.

Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else. 

You have 30 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked. 

The United Kingdom and Ireland

We cover the costs of return shipments from the United Kingdom, Ireland as well as other countries of the European Union. For all countries outside the European Union, that aren't part of the United Kingdom, the customer pays for the return shipping costs.

You can easily create your return shipping label via the link in your order- or delivery confirmation.