Purchased 3 oriental rugs
For one of three rugs that I purchased, based on all of the photos on the website, one of the colors appeared to be black, but once received, it was actually a dark blue instead of black. I never thought to ask as I was sure it was black. However, in retrospect, I should have kept in mind that photos can be deceiving when it comes to color so I should have asked to confirm. So, no fault of Rug Vista, but make sure you ask or confirm about the colors of the rug. Although that one color was not as I expected, the rug is very beautiful and is exactly as described and pictured. The rugs were held up for several days for customs clearance after arriving here in the states as Rug Vista had to email an export invoice. That was a little disappointing for the delay. I emailed Rug Vista about the hold-up/delay and they provided the necessary document fairly quickly. I did decide to return one of the rugs. Rug Vista was very responsive in providing all of the necessary documentation in order for me to return the rug. Overall, a 4 star rating.