Great customer support experience
I received my initial order very quickly, but it was the wrong rug! A simple mistake, it was very similar but missing a pattern.
I contacted customer service about doing an exchange and they got back to me quickly and immediately prepped the correct rug to ship. The return process was super easy - especially given how bulky a rug can be, I was surprised how easy they made it. As soon as the first rug arrived back at the warehouse, they shipped my new rug and it arrived in 3 days!
Overall I'm super pleased. The rug is beautiful, super high quality and a great price. Customer support was great.