Great rug, fast delivery, good support
The rug was true to color on the website, which, my bad, I thought maybe it would be less muted in real life. Knowing that I could return it for free if I wanted to was very reassuring, but in the end I decided to keep it, the muted colors have grown on me and overall its a great rug and I will likely buy another soon.
Fedex, on the other hand, were crap. I waited in 2 full days because they told me it would be delivered but it never came. On the 3rd day I went to work, and luckily my neighbour received the package for me.