Terms and conditions
- Authenticity certificates
- 30 day money back guarantee
- Card payment
- Bank transfer
- Error on delivery
- Transportation damages
- Rugs that are not received by the customer and returned to us
- Confidentiality when handling personal information
- Gift Certificates
- Contact details
When placing an order, the agreement of purchase is reached when your payment has been transferred.
All prices are inclusive of VAT, shipping (see information further down on this page) and, if applicable, duty if any of the countries mentioned on this page is the shipping address. We reserve the right to change our prices due to changes in exchange rates or changes in the world rug market.
We always offer at least one free shipping alternative.
All deliveries are handled by FedEx/UPS. We are unable to ship to box addresses.
If you wish to see the terms and conditions for delivery to other countries, choose your country here:
Terms and conditions – deliveries within USA
FedEx - ExpressExpress is delivered with FedEx on weekdays between 07.00 and 16.00.
Delivery to the address you have stated.
Delivery time 2 - 4 working days*
* The delivery time applies to orders that are placed on weekdays before 15.00 (3PM CET).
For orders that are placed on weekends or after 15.00 the delivery time is counted from the following working day.
The order is completed once we have received full payment. If you pay by card we receive the payment instantly. If you pay by bank transfer it may take one or two days longer.
We guarantee that the delivered rug is hand knotted and agrees with the description on RugVista.com. For each order of a rug with a value over $ 183, a signed authenticity certificate is attached. For rugs under $ 183 a certificate can be provided upon request.
Of course you have warranty on all products bought from us. The warranty is applicable for 1 year from the date you receive your rug. If the customer refers to the warranty and it is judged that the damage depends on bad handling by the customer the customer will pay the costs of any reparation. Our expert staff will in the first place determine the cause of the damage. The customer pays all shipping costs in case of warranty reparations.
30 day money back guarantee
As a private person you have 30 day money back guarantee. You can return your rug within 30 days and get your money back. The rug has to be in unaltered condition and should not have been used. You have to package the rug the same way as it was when you received it.
When sending back a rug you first have to contact us to get a return dispatch note. It is your responsibility that the rug arrives in an undamaged condition. Make sure that the rug is well packed.
The customer pays for return shipping. We can arrange for safe return shipping by UPS or FedEx at a fixed price of $49 per rug, exceptions to this rule apply to rugs over 160 ft² where we can help arrange for return shipping at cost price.
When a return is completed the same card or bank account you used for the purchase will be credited.
If a rug is returned more than 30 days after the order was delivered, we will send it back at the customer's expense. Rugs that are returned within the 30 day time frame without a proper return dispatch note from RugVista will be accepted, but any incurred customs or shipping costs will be borne by the customer. The selling company will never have knowledge of your card or account information. This information is securely transferred to an encrypted link from you through PayPal to your bank.
RugVista.com handles secure card payments in collaboration with DIBS, Handelsbanken, Visa and MasterCard. Card payment is a safe method of payment for you as a customer. The selling company will never have knowledge of your card or account information. This information is securely transferred to an encrypted link from you through DIBS Payment gateway to your bank.
If you don't like to use a credit card you can transfer the money direct to our bankaccount. You have to pay the complete amount in 5 days or you order will be discarded. Always state your order number when paying. We will send your rugs as soon as your payment is recieved.
Error on delivery
If something is wrong with your delivery, or if you receive the wrong or a damaged rug or the wrong number of rugs please contact customer service immediately. The error has to be reported within a reasonable time frame
Visible damage to the goods shall be reported directly to FedEx/UPS/DHL when receiving the package. Hidden damages from transportation have to be reported to FedEx/UPS/DHL as soon as they are discovered.
Goods in the "seconds" classification have minor flaws or faults which are shown in the description of the item.
Rugs that are not received by the customer and returned to us
Rugs that are ordered and not received or are returned to us due to the customer not being available for several delivery attempts will be charged 395 SEK including VAT for our administration costs. Special customized ordered products are charged the full value.
Confidentiality when handling personal information
When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us.
RugVista.com will not give any personal information to any third party. According to Swedish law on handling of personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt please contact our customer service.
The gift certificate is only valid for purchases of products sold by RugVista and cannot be combined with other gift certificates. The certificate is valid until and including the date shown on the certificate. If you buy a rug with your gift certificate and decide to return the rug, you will receive another gift certificate with the value of the rug, less the shipping costs incurred during the return. If you have any balance from a previous purchase on your gift certificate, you may use it for a rug purchase. But if you purchase a rug with a higher value than the gift certificate you should pay for the difference by bank transfer. The gift certificate should be considered as cash, since it has a value and you should take care of it. RugVista will not accept liability for lost, stolen or damaged gift certificates.