Terms and conditions

Purchase

When placing an order, the agreement of purchase is reached when your payment has been transferred.

Prices

All prices are inclusive of VAT, shipping (see information further down on this page) and, if applicable, duty if any of the countries mentioned on this page is the shipping address. We reserve the right to change our prices due to changes in exchange rates or changes in the world rug market.

Delivery

All deliveries are handled by FedEx/UPS. We are unable to ship to box addresses.

If you wish to see the terms and conditions for delivery to other countries, choose your country here:

Terms and conditions – deliveries within USA

For deliveries to USA and Canada please visit our USA / Canada website for correct prices and delivery options: To USA / Canada website

Warranty

Of course you have warranty on all products bought from us. The warranty is applicable for 1 year from the date you receive your rug. If the customer refers to the warranty and it is judged that the damage depends on bad handling by the customer the customer will pay the costs of any reparation. Our expert staff will in the first place determine the cause of the damage. The customer pays all shipping costs in case of warranty reparations.

30 day money back guarantee

As a private person you have 30 day money back guarantee. You can return your rug within 30 days and get your money back. The rug has to be in unaltered condition and should not have been used. You have to package the rug the same way as it was when you received it. The customer pays for the shipping costs in both directions.

Return

When sending back a rug you first have to contact us It is your responsibility that the rug arrives in an undamaged condition. Make sure that the rug is well packed.
The customer pays for return shipping. We can arrange for safe return shipping by UPS or FedEx at a fixed price of 37 € regardless of how many rugs you return at any one time, exceptions to this rule apply to rugs over 15 sqm where we can help arrange for return shipping at cost price. The customer pays for return shipping.

When a return is completed the same card or bank account you used for the purchase will be credited. If we receive returning goods without the proper return dispatch note the goods will be sent back at the customer's expense. If a product is returned and is not in the original condition, the return will not be accepted. In this case, the customer will not be refunded for the product and will be responsible for shipping costs if they wish to have the product returned to them.

VAT free for companies within the EU

Companies that are VAT registered in an EU country other than Sweden and that can show a valid EU VAT number will not be charged VAT. The prices on the website are shown with VAT; the VAT is drawn at checkout after you have logged in or registered. We deliver only to the address where the company is registered. In order to check if a VAT number is valid you can use the link below:

http://ec.europa.eu/taxation_customs/vies/

Card payment

RugVista.com handles secure card payments in collaboration with DIBS, Handelsbanken, Visa and MasterCard. Card payment is a safe method of payment for you as a customer. The selling company will never have knowledge of your card or account information. This information is securely transferred to an encrypted link from you through DIBS Payment gateway to your bank.

Bank transfer

If you don't like to use a credit card you can transfer the money direct to our bankaccount. You have to pay the complete amount in 5 days or you order will be discarded. Always state your order number when paying. We will send your rugs as soon as your payment is recieved.

Error on delivery

If something is wrong with your delivery, or if you receive the wrong or a damaged rug or the wrong number of rugs please contact customer service immediately. The error has to be reported within a reasonable time frame

Transportation damages

Visible damage to the goods shall be reported directly to FedEx/UPS/DHL when receiving the package. Hidden damages from transportation have to be reported to FedEx/UPS/DHL as soon as they are discovered.

Seconds

Goods in the "seconds" classification have minor flaws or faults which are shown in the description of the item.

Rugs that are not received by the customer and returned to us

Rugs that are ordered and not received or are returned to us due to the customer not being available for several delivery attempts will be charged 395 SEK including VAT for our administration costs. Special customized ordered products are charged the full value.

Confidentiality when handling personal information

When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us.

RugVista.com will not give any personal information to any third party. According to Swedish law on handling of personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt please contact our customer service.

Cookies

RugVista.com uses cookies to deliver a convenient shopping experience. Cookies are used for a number of reasons, and amongst others enable us to handle contents in your shopping cart as well as information required when logging in. We also use cookies to measure and optimise our marketing. If your web-browser is set to not accept cookies you will not be able to use the shop. If that is the case, you can easily change this setting.

Gift Certificates

The gift certificate is only valid for purchases of products sold by RugVista and cannot be combined with other gift certificates. The certificate is valid until and including the date shown on the certificate. If you buy a rug with your gift certificate and decide to return the rug, you will receive another gift certificate with the value of the rug, less the shipping costs incurred during the return. If you have any balance from a previous purchase on your gift certificate, you may use it for a rug purchase. But if you purchase a rug with a higher value than the gift certificate you should pay for the difference by bank transfer. The gift certificate should be considered as cash, since it has a value and you should take care of it. RugVista will not accept liability for lost, stolen or damaged gift certificates.

Contact details

CarpetVista AB, Ringugnsgatan 11, SE-216 16 Malmö, Sweden, phone 0046 40 - 18 22 70, info@rugvista.com and the corporate identity number is 556458-9207.